I also consider myself a foodie, so maybe that has something to do with it.

But lately, I’ve begun to realize that it’s much more than that. I look forward to lunch. When I come in to work, I immediately start thinking about where I’m going to eat, and with whom. Wow – that sounds lazy. OK, not at the forefront of my mind, but somewhere in there.

Here’s why I think it’s important to take the time to get out and have lunch, aside from it being PDT (pretty damn tasty.)

1. It’s the only real time you can spend with your coworkers/team and get to know the “real” them.  Most of the day is occupied with tasks and feedback. This is the only time you really have to get beyond that. Forget about tasks, and find out what really makes your team click.

2. There is nothing distracting you. There is no computer, no email (unless you check on your phone incessantly like me), no “boss” – well, more on that later, no to-do list. You can get away from all those things that really take you away from big thinking, and really, well … think big.  When else in the day do you really have the chance to do that?

3. Become the anti-boss. If you lead a team, this is your chance to become the anti-boss. Let them see you are a normal person, just like them, who also really likes Family Guy and fried chicken. Team members are far more willing to open up to you if they see you as an equal, and less a threat.

4. You need the rest. Nobody likes a worhaholic. Get out and enjoy life. Give your body and brain a rest. Need two hours? Take two hours! Especially if you are in the creative field, like myself. You have to recharge all the time, or you will become a bitter desk-jockey who can’t come up with anything new.

There ya go – why lunch is important. Now I’m hungry. Where am I going to go …….

These people, to me, don’t understand something that is very fundamental to business, friendship, leadership, and social interaction. Feelings, and personal perception DO matter – and matter very much. You will get much better results and closer relationships from your team, your friends, your family if you do take into account how someone might “feel” about a particular situation. Feel, after all, is just another word for perception.

Herb Kelleher of Southwest Airlines used to say often, “the business of business is people.” It wasn’t until I left Southwest that this really started to ring true. After leaving the “safe bubble” of Southwest, I saw that not everyone lived by this creed. That (for some) business was about “getting things done” at any cost.  And too many times, that cost meant not taking into account personalities, circumstances, and yes, feelings.

One of my favorite quotes, and a pattern I try to live by every day is by Maya Angelou. She said …

“People will forget what you do, and will forget what you say. But they will never forget how you made them feel.”

This is so true in business, leadership, and every other aspect of our lives.  I personally have seen it work, time after time, at getting better results out of your team, as well as instilling loyalty and trust. I have seen it patch up disagreements with friends and associates.  I have seen it turn a good team, who just “gets things done,” into a great team who leads by ideas and big thinking.

So, when you hear someone say “I’m just telling it like it is,” take a moment to decide if they actually know what “it” is, or do they just lack the skills to see it any other way but their own.

Some of you know my Dad has been battling lung cancer for several months now. It has been especially hard on my Mom, even with her background in the medical field.

I kept trying to convince them to talk to a support group – a counseler – someone to help them through this.

I spent a few days at the hospital a couple weeks ago and my Mom was sitting there on her computer – - a VERY odd sight.  She is not exactly tech-saavy.  After a while, I just glanced over to see what she was doing. While looking for answers, weeks before she had stumbled upon a community for cancer patients, survivors, and their families.  She then went on to show me the hours of conversations she has had with doctors, and other perfect strangers through this site – all the friends she has met – all the support she has gotten.  And she told me it has helped her get answers when she felt like their were none.

I was stunned – and not because this technology existed – I know it does.  But, because it was serving it’s purpose – to bring people together.

I know this is a bit touchy-feely for a corporate environment – but it meant a lot to me, and really made me think about what we do here every single day.

When we build a community, or sell our product, we might be helping someone like my Mother connect where there were no other options available to them.

Even designers are often guilty of this – we jump in and start the creative process without really building the foundation. Sure, it’s the “fun” part – but so often leads to project failure, or just not a great and intuitive result.  It might look fantastic – - but has no real sense of wholeness – - is only skin-(or pixel)-deep.

I’ve come up with the metaphor (not groundbreaking, I know) that can maybe help explain the process to clients, and why it is so important to start with the big picture in mind (content), and then build on the details (design.)

1. Build your foundation.

Before any design work can begin, structure must be considered. Sure, structure can change later – - you can always add-on to a house after it’s been built – - but you must establish a general foundation for your house to be built. Structure/navigation (i.e. the big picture) can help you frame and give a sturdy base for any piece of content, and any piece of design you build on top of it.

Start with a site-map – nothing fancy – and a general idea of how your navigation system will work.

2. Now comes the most important part – your pillars, i.e. your content.

Primary Content – before any design work can begin, you must have a good plan for your primary content. Primary content is “you-to-user” content – for example, an about us page, or product pages, or an area detailing your services. This is content that changes infrequently, and is editorial in nature.

No, you don’t have to have every word written, but you must have a good idea of the “buckets” you would like to present your user.

Secondary Content – This is where it gets really interesting and exciting. Secondary content is content that either changes often – i.e. news – or even better, user-generated content. Community can form a solid content stream for your site keeping users interested and coming back for more. Community can consist of blogs, forums, media, polls, video, commenting systems, idea systems – - any content giving your user the ability to interact with you or others.

And finally, Actionable Content – Actionable Content can consist of contact forms, newsletter sign-ups, prompts to join your site, or a path to purchase your product or service. These are the “final actions” a user usually takes, and they should be BIG ones. This is your final chance to grab them – to capture their information – to accomplish your goal.

This is where it gets tricky. To build a completely immersive experience that will always lead to and support the various content pillars, each and every page of your site needs to incorporate content from ALL three pillars. For example, while in your blog (secondary content) make sure the reader knows what you are all about (primary content) and has a way to get in touch with you (actionable content.)  While selling a product (actionable content), provide a way for the user to see what others thought of the product (secondary content) and why this product is important to them (primary content).

Building your site to always incorporate the three pillars will ensure a consistent experience throughout with multiple paths leading to important pieces of content.

3. Design and User Experience

Am I saying design and user experience are the least important aspects of your site? Absolutely not – and would argue in many cases it is more important.  But, what I am saying is that this crucial stage cannot be embarked upon until you have a well thought-out solid foundation of structure and content in place.

This is important for several reasons …

A good idea of content will help a designer shape the experience to compliment that content (and content is KING!)

A good idea of the scope of content will help a designer organize pages in a clear and insightful manner

A good idea of the structure will allow the designer to freely place content where it makes the most sense within that structure

And, after years of experience, helps the design and creative process go much faster, with much more intuitive results.

This probably sounds basic to many experienced designers and architects out there, but could help you explain process a little better to your clients and colleagues.

]]> http://functionfix.com/my-life/my-favorite-photo/feed/ 0 http://functionfix.com/my-life/and-yet-again-one-more/ http://functionfix.com/my-life/and-yet-again-one-more/#comments Fri, 24 Jul 2009 15:02:22 +0000 Sean http://functionfix.com/?p=192 This should be the last Jquery test.